How Hogia supports their customers

By Adam Eriksson | 8 November, 2018 | 0 Comments

“Kundtorget has 333 500 logins and 170 000 views on its’ guides yearly. This of course makes the workload for our regular support much more manageable.

The combination of being able to offer our customers phone support during office hours and a digital support tool available around the clock is a great strength for Hogia.”

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The Borders Are Being Erased Between Education, Documentation and Support

By Stefan Ekeroth | 31 July, 2018 | 0 Comments

Informal learning is discussed a lot and is becoming a hot topic at more and more workplaces. Knowledge articles, vodeo tutorials and internet forums are increasingly natural means to learning. How do we apply this in our organizations?

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Why You Should Start With Performance Support

By Sondre Hølaas | 28 June, 2018 | 0 Comments

Most organizations do little to nothing to cover that so-called informal learning. In this article I will describe the benefits of doing so with the help of Performance Support Tools, and how it can give learning a boost.

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Lack of knowledge may lead to stress and frustration among co-workers

By Niklas Rosén | 19 June, 2018 | 0 Comments
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About the blog

InfoCaption has been a part of the digital learning industry in Scandinavia since 2003. On the blog, we share what we have learned about knowledge sharing, Performance Support, e-learning, self service and support. With that we hope that we could inspire and support you in your knowledge day!

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