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How instructional guides can simplify digital teamwork

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User support as a tool for increased digital maturity

Performance SupportInfoCaption in action 6 min. read

Make it easier to do the right thing

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Simple step-by-step guides solve challenges around internal knowledge sharing

Knowledge ManagementInfoCaption in actionOnboarding 4 min. read

Lessons about learning in work life after the pandemic

E-learningKnowledge ManagementPerformance Support 6 min. read

Gamification, educational or addictive?

Performance SupportWorkflow learning 4 min. read
5 key areas to succeed with your Customer Success Strategy
HelpdeskSupport temaBusiness development

To work customer-oriented and with the customer in focus has acted as keywords for a long time to emphasize the importance of a deep customer relationship and a good customer understanding. However,...

Why employers should pay attention to knowledge-related stress
Knowledge ManagementBusiness development

All people have been exposed to stress at some point in their working lives. When the demands on the workplace increase and feel overwhelming, the need for recovery also increases. But with good...

Why Youtube doesn't work as a platform for internal learning
Performance SupportWorkflow learning

You've probably done a Google search to figure out how to solve a problem and then been directed to a YouTube video. On Youtube, there are guides on everything from how to use a certain program to...

The future of learning is in the ”flow”
Performance SupportBusiness developmentWorkflow learning

In today's society, we are used to the fact that all the information we receive is just a push of a button away. Studies today on the subject show that we suffer from a so-called digital short-term...

How the pandemic has revolutionised learning in the working day!
Performance SupportWorkflow learning

In many ways, the Corona Pandemic has turned our lives upside down. Although it has been challenging for many, there are also positive effects from this transformative situation when we look at...

Streamline software introduction with context-sensitive help
Knowledge ManagementBusiness developmentInfoCaption in action

Updates and changes to systems often place great demands on both the organisation and employees. For over fifteen years, 13,000 employees, 1,500 administrators, and 500 managers at Region Uppsala...