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What does world-class support really mean? At InfoCaption, we believe that it means a support service that is constantly developing and improving through reusing and transferring knowledge to both...
Routines. They help us perform tasks better and faster, but they can also hinder development. With fixed practices, there is the risk that a sense of security is created that we want to hold onto,...
It was once said that knowledge is power, and that might still be true in some cases. But if we share our thoughts and ideas, we can help eachother out and proceed faster. Share what you know with...
Easily accessible documentation that is also easy to absorb is essential for a system developer. ”Easily accessible” means that the documentation must be available where needed or in a central...
What needs to happen for us to be able to call something e-learnig, and what is needed to make it work? In this article we explain why accessibility is more important than quality. Almost unavoidable...
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...