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Dare to be different

Business development 4 min. read

Five Moments of Learning Need

Business development 7 min. read

How Hogia supports their customers

HelpdeskKnowledge ManagementBusiness development 3 min. read

The Borders Are Being Erased Between Education, Documentation and Support

E-learningHelpdeskKnowledge ManagementPerformance SupportBusiness development 3 min. read

What is Performance Support, and how can it be used?

E-learningPerformance SupportBusiness development 3 min. read

Lack of knowledge may lead to stress and frustration among co-workers

Performance SupportBusiness development 4 min. read
How to prepare your workplace for Millennials
E-learningKnowledge ManagementPerformance SupportBusiness development

We are the millennials, also known as digital natives. We have grown up in a world where information isn’t just everywhere, but also available through a quick search and click of a few buttons. We,...

9 tips to achieve a world-class support
HelpdeskBusiness development

What does world-class support really mean? At InfoCaption, we believe that it means a support service that is constantly developing and improving through reusing and transferring knowledge to both...

How to Introduce Something New
Business development

Routines. They help us perform tasks better and faster, but they can also hinder development. With fixed practices, there is the risk that a sense of security is created that we want to hold onto,...

Good Documentation Makes System Development More Effective
Knowledge ManagementBusiness development

Easily accessible documentation that is also easy to absorb is essential for a system developer. ”Easily accessible” means that the documentation must be available where needed or in a central...

Motivated Support Staff Creates Satisfied Customers - A Good Circle
E-learningBusiness development

First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...

Do You Offer Daily Learning?
Business development

Daily learning can sound a pain, but it is the easiest way to learn something!