How Hogia supports their customers
HelpdeskKnowledge ManagementBusiness development 3 min. readThe Borders Are Being Erased Between Education, Documentation and Support
E-learningHelpdeskKnowledge ManagementPerformance SupportBusiness development 3 min. readWhat is Performance Support, and how can it be used?
E-learningPerformance SupportBusiness development 3 min. readLack of knowledge may lead to stress and frustration among co-workers
Performance SupportBusiness development 4 min. readHow to prepare your workplace for Millennials
E-learningKnowledge ManagementPerformance SupportBusiness development 6 min. read9 tips to achieve a world-class support
HelpdeskBusiness development 7 min. readRoutines. They help us perform tasks better and faster, but they can also hinder development. With fixed practices, there is the risk that a sense of security is created that we want to hold onto,...
Easily accessible documentation that is also easy to absorb is essential for a system developer. ”Easily accessible” means that the documentation must be available where needed or in a central...
First line support often answers the same questions over and over again. The work is repetitive and not very motivating. How can you fix this? Motivated support staff not only improves the working...
Daily learning can sound a pain, but it is the easiest way to learn something!
Frustrated end users, courses that are too short for your systems, and system owners or specialists that are bombarded by questions — sound familiar?
Everyone has been new at work and been in need of information and knowledge to be able to complete our new work assignments and learn our world places routines. Many of you can agree that it feels...