How instructional guides can simplify digital teamwork
InfoCaption in action 2 min. readUser support as a tool for increased digital maturity
Performance SupportInfoCaption in action 6 min. readMake it easier to do the right thing
InfoCaption in action 5 min. readSimple step-by-step guides solve challenges around internal knowledge sharing
Knowledge ManagementInfoCaption in actionOnboarding 4 min. readStreamline software introduction with context-sensitive help
Knowledge ManagementBusiness developmentInfoCaption in action 4 min. readCreate user success when implementing new systems
Knowledge ManagementPerformance SupportBusiness developmentInfoCaption in action 5 min. read”You never get a second chance to make a first impression” is a saying you have probably heard. Though it may sound a bit harsh, it is a good source of inspiration when developing your organisation....
Systems and applications can get a bad reputation if users experience difficulties with understanding how to work in it. The system might actually be bad, but in many cases, it's just difficult to...
After an introductory course, the competense needs to be maintained or users needs further training and be reminded. Easy guides as "tips and tricks" and "shortcuts in the system" can be great...
Far from everyone uses a computer or work in different computer systems in their everyday workday. Examples may include cleaning agents, craftsmen and technicians. Regardless of our profession, there...
When knowledge and information are documented and made available digitally, it is made possible to access them whenever and wherever you are. This is a win-win for both coworkers and the organization.
We’re easily fooled to push out too much information at the same time when we want to teach our coworkers something new. If we instead try to educate on an overall level, we can create a general...