Frameworks and standards
InfoCaption gives the possibility to follow frameworks and standars in knowledge sharing...
- Knowledge management
Knowledge Management is all about handling knowledge effectively within an organisation through creating, sharing, using and reusing it. We live in a world of constantly increasing amounts of available knowledge, and it keep on getting more and more difficult to find the correct information. Working with Knowledge management within the organisation is more important than ever. Often just a few persons possesses a certain knowledge, but without the tools to share it in a simple efficient and understandable manner.
With InfoCaptions platform as the center for knowledge sharing, the organisations total knowledge are taken care of. The knowledge becomes person indepent and accessable for those who need it, in a format that is ease to receive and understand.
Gartner Group and Forrester has reached the conclusion that
of the time that employees in a organisation puts down in search of information, they do not find the information they are looking for
of the employees have to browse four different systems before they find the right information
of the employees say that a good support system for Knowledge Management increases productivity with up to 30 %
InfoCaption and KCS
InfoCaption and our work procedures are inspired by KCS, but we hade added additional dimensions to deliver service beyond KCS with focus on proactivity, learning and individual follow up. The platform is continuously evolved with support for KCS. The common points of contact we have with KCS today are
Knowledge-Centered Support (KCS) is a methodology that creates significant benefit for information or knowledge intensive organizations. KCS is a set of practices and processes that focuses on knowledge as a key asset of the organization. Development began in 1992 by the Consortium for Service Innovation; a non-profit alliance of support organizations. Its premise is to integrate use of a knowledge base into the workflow.
Pm3 is a standard for business management in Sweden. Work procedures and concepts in InfoCaption maps to IT governance model MPR in several different areas and many of those who uses InfoCaption are doing it as an active part of governance according to PM3.
Within the e-learning business there is a standard for grouping and sharing information that is named SCROM. SCROM-standard is used primarily to export and import courses and tests between different platforms and tools.
InfoCaption and SCORM
InfoCaption has support for both import and export with SCORM. This means that the step-by-step guides and tests that are produced within the plattform can be exported to a existing LMS. In the same way you can also import already produced material from other tools. When the imported material is in place you can share this to the users and follow up on usage on individual level with InfoCaption Track.