System owners and administrators

InfoCaption gives system owners and administrators one single system for education, documentation and support. The easy maintanance and a material that users easily understand, makes it worthwhile to manage produced material. There are also smart functions for bug reports and documentation.

One system

Every produced guide gets a unique ID and a unique url. This means that when the guide needs to be updated, for example in connecation with a new version of a system, you will not need to give the users any new material. The link stays the same! Through the links, the guides can be packaged into courses or be integrated directly into the application or webbsites. The guides can also be connected to knowledge tests to automatically generate a syllabus based on specfic users specfic shortage of knowledge.

InfoCaption keeps track of the relations between the guides, which also allows the system to warn you, if you for example would try to delete a guide that is included in a course.

Quick production

By optimizing workflows and production of guides, InfoCaption creates good conditions to quickly create material and deliver use to your organisation.

We all know what challanges are involved in maintain already produced material. InfoCaption offers a number of work flows and support to make this easier.

Different types of guides

Det finnas ett antal olika typer av guider beroende på vad du har behov för att skapa.

Knowledge tests

With InfoCaptions knowledge tests, you will make sure that the users have the necessary knowledge through different types of questions. With the help of the module Track, you can also do a follow up on the result on an individual level.

The knowledge tests can also be used for knowledge inventory, to automatically generate a syllabus with different guides based on the knowledge test questions.

Dokumentera processer

Dokumentera och rita processdiagram med olika typer av aktiviteter.

Reduce support

By letting the users themselves easily search for guides and instructions, a lot of time is saved for the helpdesk. Both guides and search pages may well be integrated directly into the application for an even higher accessability. With InfoCaption Support Portal, you have the possibility to present different types of interesting information for the end users in widgets. Search pages and the guide portal can also be integrated with your intranet in different ways, for example by embedding search pages or make use of Open Search, to let Sharepoints search engine search through InfoCaption.

Record bugs

Incident Recorder hjälper användaren genom att låta användaren spela in ett fel i en applikation och skicka filmen till helpdesk så får supportagenten betydligt högre förståelse för problemet. Denna enkla men väldigt effektiva funktion används också när man testar ett system och blir då en del av testdokumentationen. En utvecklare som får se ett problem i sin helhet har mycket enklare att förstå innehållet och lösa problemet.

Integration

There are a lot of different integration points and possibilites with InfoCaption

  • SingleSignOn to easily manage user rights, individual tracking and personal information like for example favorites.
  • Search enginges can be integrated via Open Search or API.
  • Create and insert guides from various platforms, for example ITSM
  • Insert guides and search pages directly into the application through Help Routes for a dynamic handling.
  • Import and export of SCORM-objects.
Support portal

The InfoCaption support portal consists of widgets that easliy can be adjusted depending on your organisation’s needs. It is also possible to have severeal different portals, for different departments in the organisation.

Statistics

InfoCaption har stöd för en mängd olika typer av statistik ända ner på individnivå. Genom att använda Track kan vi se hur mycket användaren tittat på guider och kurser eller om man har ett godkänt test.

Exempel på statistik på guidenivå är.

  • Antal sökningar
  • Omatchade sökningar
  • Visade guider utifrån förvaltningsobjekt (mer om InfoCaption och PM3)
  • Topplistor
  • Popularitet
Publish webinars

Med InfoCaption snabbguider kan man enkelt ladda upp en videofilm eller ett inspelat webinarie. Efter uppladdning blir det en guide som kan distribueras och paketeras med alla de möjligheter som finns i plattformen. Gör en översikt som kanske innehåller webinarer, Steg-för-steg-guider och dokumentation i form av textguider för att lösa ett större behov.

Educational packages

The educational packages are created by picking a number of related guides among those already produced. If the guide is updated, the content of the course is also updated. You can chose to receive individual follow-ups, and also connect it to a knowledge test to check the user’s knowledge.

An example of how it may look:  Handbook for new employees