Managing and creating knowledge materials within an organisation is a challenge that requires clear guidelines to ensure both quality and consistency. For large, global organisations like AFRY, this challenge becomes even greater, as employees are spread across multiple locations, and working methods and communication styles can vary. To create a consistent and efficient user experience, AFRY has developed an internal guide within InfoCaption. This guide helps employees create structured instructions and training materials that follow a common standard, making it easier for everyone to access the right knowledge at the right time.
AFRY utilises InfoCaption as a daily support tool for its employees. Instructions are primarily made available through contextual help, meaning employees receive relevant guides directly within the system or situation they are working in. In an organisation with many processes and routines, a large number of guides and instructions are required. To ensure these are consistent, pedagogical, and easy to understand, AFRY has developed an internal guide that assists content creators in producing structured and effective knowledge materials.
AFRY’s guide brings structure to knowledge sharing
To ensure a unified and efficient approach to knowledge management, Jenny Snis, Programme Coordinator at AFRY, has developed an internal guide within InfoCaption. This guide provides content creators with clear guidelines for producing pedagogical and standardised instructions and training materials. By following this structure, AFRY’s content creators are supported in producing high-quality materials that adhere to a common standard, ensuring that vital information is shared effectively—whether it relates to system usage, new routines, or employee training.
What do AFRY’s guidelines include?
AFRY’s guidelines support content creators throughout the entire development process, ensuring that content is tailored to different learning styles. Some of the key principles include:
- Identifying the most suitable type of material for different situations
- Clear step-by-step instructions for creating both text-based and visual guide
- Best practices for producing high-quality recordings through thorough preparation
- Guidelines for publishing and visibility within the organisation
- Ensuring content is easy to find and regularly updated
This structured approach ensures that all content creators work according to the same methodology, leading to a more consistent user experience.
A guide for the entire organisation
Having a clear and unified process for knowledge creation is especially important in a global organisation like AFRY. When materials are developed according to the same principles, they become easier to understand and use, regardless of where in the organisation they originate.
By combining text, images, and video, information can be presented in a way that suits different types of users. Some employees prefer to read detailed instructions, while others learn better by watching a video or listening to an explanation. AFRY’s guidelines take these different needs into account, providing a flexible solution for knowledge sharing.
Inspiration for other Organisations
AFRY’s approach is an excellent example of how clear guidelines can strengthen knowledge sharing within an organisation. By establishing a structured method for creating and distributing training materials and instructions, AFRY ensures that critical information reaches the right people in a consistent and educational manner. It is not just about producing instructions—it is about building a strong knowledge culture where information is accessible and useful. Well done, AFRY, and congratulations on winning the "Guide of the Month" award!
AFRY wins 'Guide of the Month' award
Every month, we at InfoCaption select a Guide of the Month - a guide that we want to highlight a little extra because of the value it creates in the organization. As a thank you to the person(s) who created the Guide of the Month, we donate SEK 1,000 monthly to Hand in Hand Sweden, which fights poverty by creating more jobs in vulnerable countries. Hand in Hand works with the "help to self-help" model, which aligns with InfoCaption's mission "to make it easier for employees to help each other."
