Customer case

Länsförsäkringar

- The path to a successful onboarding

Who is Länsförsäkringar?

Länsförsäkringar is a Swedish customer-owned insurance company that offers insurance, banking services, and pension solutions.

Simplifying and streamlining the onboarding process

Länsförsäkringar faced the challenge of streamlining and consolidating information for its employee onboarding process in an intuitive and effective way. As a large organisation with numerous roles, it was crucial to establish a standardised and engaging introduction that provides new employees with the knowledge they need to succeed in their roles.

Using InfoCaption's platform, Länsförsäkringar developed a digital onboarding process that is easily accessible and tailored to different departments within the organisation. With interactive guides, instructional videos, and digital knowledge assessments, new hires can seamlessly access relevant information in an engaging and personalised manner.

Image of Onboarding guide from Länsförsäkringar

A three-phase onboarding plan

The onboarding process is structured into three phases, each aligned with overarching goals and knowledge requirements.

Phase 1 - The first week

A theoretical phase focusing on essential information, policies, training, and fostering a sense of belonging within Länsförsäkringar.

Phase 2 - The first month

This phase includes theoretical knowledge about routines, support functions, and systems employees will work with. It also incorporates practical elements where employees collaborate with colleagues to familiarise themselves with their tasks.

Phase 3 - Month two to six

A more individualised phase, tailored to specific roles and whether the hire is internal or external. At the end of this phase, employees are encouraged to reflect, revisit key concepts, and ask questions.

Image of guide example from Länsförsäkringar

Information and follow-up for managers

It is essential for managers to be well-versed in the onboarding plan and its contents to provide support and guidance.

A dedicated manager’s section includes a short instructional video and a guide with clear step-by-step instructions on each part of the onboarding journey. This resource helps managers gain a comprehensive overview and confidently answer employee questions.

Through a statistics dashboard, managers can easily track employees’ progress and see how far they have advanced through different onboarding stages.

A centralised learning portal

To ensure easy access to information, Länsförsäkringar has compiled routines and training courses into a central learning portal. Employees can revisit this resource anytime to refresh their knowledge, even after completing the onboarding programme.

Bild på Cassandra Isgren från Länsförsäkringar

An onboarding process that delivers results

“With InfoCaption, we have created an onboarding process that truly works for our employees. The digital solution makes it easy for everyone to access information in a way that suits them.”

- Cassandra Isgren, Business Developer at Länsförsäkringar